Have you ever spent an hour (or two or three) on the phone functioning as your parents (or grandparents, or fill-in-the-blank) IT department? And you all feel like screaming – some cases actually screaming — out of frustration? You, because you know it’s only a couple of clicks and problem solved. Them, because “you said it was easy – only a couple of clicks and problems solved! What do I need this computer for anyway?”