Are You Your Parents’ Tech Support?

Have you ever spent an hour (or two or three) on the phone functioning as your parents (or grandparents, or fill-in-the-blank) IT department? And you all feel like screaming – some cases actually screaming -- out of frustration? You, because you know it’s only a couple of clicks and problem solved. Them, because “you said it was easy – only a couple of clicks and problems solved! What do I need this computer for anyway?”

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