Are You Your Parents’ Tech Support?

Have you ever spent an hour (or two or three) on the phone functioning as your parents (or grandparents, or fill-in-the-blank) IT department? And you all feel like screaming – some cases actually screaming -- out of frustration? You, because you know it’s only a couple of clicks and problem solved. Them, because “you said it was easy – only a couple of clicks and problems solved! What do I need this computer for anyway?”

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Hope for 2008?

The caregiver shortage is compounded because the underpaid and often immigrant folks filling these important jobs cannot find affordable housing in the community. How can someone work here if they cannot afford to live here?

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